Terms and Conditions

Terms and Conditions

Terms of Website Use FLOC Studio

General

This page (together with documents referred to on it) tells you the terms of use on which you may make use of our website (flocstudio.com.au). Please read these terms of use carefully before you start to use the site.

By using or accessing our site, you indicate that you have read, understood and accept these terms of use, together with our privacy policy , returns policy and delivery policy, and that you agree to abide by them. We encourage you to read these terms of use, and consult our FAQ section if you have any particular questions in relation to browsing and shopping online with us.

Information about us

flocstudio.com.au is a site operated by FLOC Australia (we or us). We are registered in Australia under
ABN 15 382 096 430.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the products or services we provide on our site without notice.

We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible  for ensuring that all persons who access our site through your internet  connection are aware of these terms, and that they comply with them.

Pricing Policy

Prices shown on the Site are in Australian Dollars (AUD) and are inclusive of GST (where applicable).

Prices are subject to change effective immediately upon posting to our site or other form of notification.

While we take care to ensure that all prices quoted on our site are accurate, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the product you will receive a full refund. We are under no obligation to sell the product to you at the incorrect (lower) price (even after we have sent you an order confirmation) if the pricing error is an obvious typographical or arithmetical inaccuracy and could have reasonably been recognised by you as such.

Acceptance of your order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order prior to dispatch by us, acceptance of your order and completion of the contract between you and us is subject to acceptance by us and will be completed when we email you to confirm the goods have been dispatched and have been handed over to the designated carrier. The sale contract is therefore concluded in Victoria, Australia.

We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, that the item ordered is out of stock, or that you do not meet the eligibility criteria set out, or otherwise contemplated, within these terms of use or our site. We reserve the right to refuse to process or refuse service to anyone at any time at our sole discretion.

By placing an order through our site, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.

Availability of product

All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order. If you do not wish to order such substitute products, we will refund any monies
that you might have paid and/or inform you when the product is in stock.

We reserve the right to withdraw any products from our site at any time and/or remove or edit any materials or content on our site. Whilst we will make our best efforts to always process all the orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an order confirmation, which we reserve
the right to do at any time, at our sole discretion.

We will not be liable to you or any other third party by reason of our withdrawing any product from our site, whether it has been sold or not, removing or editing any materials or contents on our site or for refusing to process or accept an order after we have sent you the order confirmation.

Information posted

Commentary and other materials posted on, or via, our site are not intended to amount to advice on which reliance should be placed. We disclaim all liability and responsibility arising from any reliance placed on such materials, and any services provided therefrom, by any visitor to our site, or by anyone who may be informed of any of its contents and we make no representations or warranties that use of such materials will not infringe intellectual property rights of any third parties.

We attempt to be as accurate as possible when we describe products and services on our site, however, to the extent permitted by applicable law, we do not warrant that the product or service descriptions, colours, information or other content available or offered on our site are accurate, complete, reliable, current or error-free, nor do we make any warranty about the standard or quality of any of the products offered via our site.

Our site changes regularly

We aim to update our site regularly, and may change content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Policies & guidelines

You shall comply with our policies and guidelines as apply from time to time.

Our Liability

The material, content, product descriptions, standard, quality and specifications displayed on our site, and any links and in relation to the products or services contained therein are provided “as is” and without any guarantees, conditions or warranties as to its accuracy, completeness, reliability, currency or fitness for purpose. To the extent permitted by law, we, our directors and employees, and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site, products or services or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue, loss or interruption of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.

Without limitation to the foregoing, we acknowledge that the laws in certain jurisdictions including Australia may imply warranties and conditions or impose obligations on the supply of goods and services through or by means of our site which cannot be excluded, restricted or modified except to a limited extent. If any such laws apply, then to the fullest extent permitted by the law of the relevant jurisdiction, and in the case of Australia to the extent permitted by the Competition and Consumer Act 2010 (Cth), our liability is limited and if any liability remains it will be limited to any one or more of the following in our sole discretion in the case of any goods, the replacement or repair of the goods, or the supply of equivalent goods, or the payment of the cost of repairing or replacing the goods or supplying equivalent goods; and in the case of any services, the supply of the services again or the payment of the cost of having the services supplied again.

Without limitation to the foregoing, you agree that in no event shall our maximum aggregate liability exceed one hundred dollars (AUD$100.00). You agree to indemnify us, our directors, employees and representatives from and against all actions, claims, suits, demands, damages, liabilities or costs (including legal costs) arising from, or which is directly or indirectly
related to the use of our site, or any other products or services accessed via our site.

Furthermore, when ordering items, you will be required to provide payment details. By entering your payment details you warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

Jurisdiction and applicable law

Our site is created and controlled by us in the State of Victoria, Australia. As such, the laws of the State of Victoria will govern these terms of use (and the purchase of any products via our site).

By using our site you submit to the jurisdiction of the courts of Victoria and agree that any legal action will only be commenced in these forums. Our site is available only to people who can form legally binding contracts under applicable law.

Your concerns

If you have any concerns about material which appears on our site, please contact us at
hello@flocstudio.com.au

Shipping

Delivery Costs

Our promise is to save you time and money wherever possible by keeping delivery costs fair, low and fully transparent.

Free Shipping on Orders Over $100*

In order to keep your costs down and our pricing simple, delivery is FREE for ALL FLOC Studio customers within Australia if you spend $100 or more on full priced items in one transaction*. This does not include BULKY ITEMS.

Shipping

Standard shipping within Australia, is as follows:

  • Orders between $1-$100, flat rate of $9.90 per order
  • Orders over $100, FREE shipping

Delivery Times

Standard and Express orders are shipped via courier, except where an order is too large and needs to be shipped via transport company. Please see ‘Bulky Items’ section.

Standard orders are usually shipped within 2 to 3 business days of order receipt. Standard delivery is 2-7 business days.

You will receive an email notification when your order has been dispatched, to help you track your items.

If you are not at your place of residence during the hours of 9am-5pm from Monday to Friday, we recommend you provide a suitable daytime delivery address. This is important for most deliveries, which require a signature upon receipt.

Bulky Items

Bulky items freight charge – FLOC Studio will provide a separate invoice for all bulky orders.  Please send enquiries to hello@flocstudio.com.au if you are interested in any items in our range not available for sale on our retail site.

Returns and Refunds

Returns + Refunds

In the event that you change your mind about a purchase we’re happy to offer a refund within 30 days, as long as the packaging and product is in its original condition. Products must be returned to FLOC Studio within these 30 days.

FLOC Studio

10b Sawmills Way

Torquay

Victoria, 3228 Australia

Change of mind

We stand behind the products we sell on FLOC Studio, therefore if an order doesn’t meet your expectations we will happily refund you, as long as the product is returned unused in its original condition within 30 days of receipt. This includes the product manual and packaging. Please be mindful not to assemble or modify a product before returning it; otherwise we will not be able to refund your purchase. FLOC Studio is also unable to refund, and return an item where the packaging or product is returned damaged or marked.

Preparing your item for return

When returning an item we ask that you enclose a copy of the tax invoice or order confirmation email as proof of purchase, and also complete a reason for return with the item. The item will remain your responsibility until it reaches us. For your own peace of mind we recommend that you carefully repackage your item to avoid any damage during transportation and consider using express post or registered post to track your item. Please retain proof of postage until we have confirmed your refund has been processed.

Upon safe receipt of your returned unused item, we will inspect the item before advising you by email that it has been processed. We will then refund your item at the purchase price.

Order cancellation

Should you wish to cancel an order, which has not yet been dispatched, please contact us in writing at hello@flocstudio.com.au . If your order has been dispatched, you will need to return the order to us.

Faulty item

We aim to always represent and dispatch quality product. If you believe the item you have received is faulty, please contact us as soon as possible, quoting your order number, name and address, and as many details as possible about the product and its fault to hello@flocstudio.com.au . Please advise us within seven days of receipt of the faulty item, to allow us to resolve the matter quickly by arranging exchange, repair or refund.

When returning a faulty item we ask that you please follow the guidelines from the section “Preparing your item for return”.

Wrong item

If you have received an item that is not what you had originally ordered, please Contact us immediately at hello@flocstudio.com.au , quoting your order number, name and address, details of the product received and product originally ordered, and whether you require a refund or replacement. We will then be in touch with advice on how you should proceed with the return.